Terms and Conditions

1. Introduction and License

Chances is an online casino operated under the License regulated by the British Columbia Lottery Corporation (BCLC). This license allows Chances to offer a range of real-money gambling services, including but not limited to casino games, sports betting, and poker. By accessing and using our services, you agree to comply with these Terms and Conditions, which govern your relationship with Chances.

2. Eligibility

To access our services, you must be at least 18 years old. Users located in jurisdictions where gambling is prohibited or restricted are not eligible to participate. It is your responsibility to ensure that your use of our services complies with the laws applicable in your jurisdiction.

3. Account Rules

• You are permitted to have only one account with Chances.
• All players must complete mandatory Know Your Customer (KYC) verification before being allowed to withdraw any funds.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• Any misuse of your account, including sharing your account with others or allowing unauthorized access, may result in account suspension or termination.

4. Deposits and Withdrawals

• All deposits must be made through approved payment methods available on the platform.
• Transactions may be subject to verification to comply with anti-money laundering (AML) regulations.
• Withdrawal requests will be processed within a reasonable timeframe, typically within three to five business days, subject to successful verification.
• You must complete any required identity checks before making a withdrawal.

5. Prohibited Activities

• Engaging in cheating, fraud, or any form of bonus abuse is strictly prohibited.
• The use of automated bots or software to manipulate gameplay is not allowed.
• Exploiting system errors or any unauthorized manipulation of the gaming experience will result in immediate account termination.

6. Limitation of Liability and Termination

Chances reserves the right to suspend, restrict, or permanently close accounts if there is any breach of these Terms and Conditions, regulatory requirements, or any suspicious activity observed. We will not be liable for any losses incurred due to account termination or suspension.

7. Bonus Terms and General Promotional Conditions

Bonuses and promotions are subject to specific terms that will be communicated at the time of offer. Players must meet the wagering requirements and any restrictions applicable to bonuses. Chances reserves the right to amend or cancel promotions at any time, with or without notice.

8. Fair Play and Game Integrity Rules

Chances is committed to fair play and the integrity of all games. All games are regularly tested for fairness and compliance with regulatory standards. Players are expected to engage in fair play and report any suspected irregularities in gameplay.

9. Fraud Prevention and Security Monitoring

Chances employs advanced security measures to monitor transactions and user activity for fraudulent behavior. We reserve the right to implement additional security checks to protect the integrity of our platform and its users.

10. Dispute Resolution and Complaint Handling Process

In the event of any disputes, users should first attempt to resolve the matter by contacting our support team. If the issue remains unresolved, users may escalate their complaint through the appropriate regulatory authorities in Canada.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Canada. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Canada.

12. Responsible Gambling Measures and User Protection Tools

Chances is committed to promoting responsible gambling. We provide various tools and resources to help players manage their gambling activities, including deposit limits, self-exclusion options, and access to support for gambling-related issues. Players are encouraged to utilize these tools whenever necessary.

13. Changes to the Terms and Conditions

Chances reserves the right to modify these Terms and Conditions at any time. We will notify users of any significant changes through the platform. Continuing to use our services after changes are made constitutes acceptance of the updated terms.

14. Contact Information

For any inquiries or support requests, please reach out to our support team through the available channels on our website. We are committed to providing assistance and addressing your concerns promptly.